The terms, in plain language.

You are responsible for having the right to share the documents you upload. Claim files routinely contain a homeowner’s name, address, and claim number; send what the review needs and no more.

You confirm the documents are what you represent them to be — the carrier’s actual estimate, the actual roof report, photographs of the actual loss.

Analysis quality depends on file quality. A missing measurement or an absent photo produces a numbered request rather than an assumption, which means an incomplete file produces a shorter package, not a padded one.

How files are stored, who can read them, and how to have them deleted is covered in the privacy policy and security page.

Every documented item carries the requirement behind it, the evidence supporting it, and the quantity basis producing the figure.

Items that cannot be supported are removed. Ambiguous items are delivered as flagged, with the ambiguity stated, and are not counted in any total.

If the review identifies no additional scope, you are told so plainly. That is a complete delivery of the service, and it is not billed.

Your documents stay yours. Uploading a file grants us permission to use it for the purpose of reviewing and documenting your claim, and nothing else. Claim documents are never used to train models and are never shared with carriers or other contractors.

The package is yours to use. Once delivered, you may submit it, edit it, cut items from it, or put it in a drawer. It is prepared to be sent under your own name.

We don’t publish anything without asking. No claim of yours appears on this site — as a case study or otherwise — without your written permission. See case studies for the standard.

No outcome is guaranteed. What a carrier approves is the carrier’s decision. Items get reduced and denied; that is normal and it is logged.

This is not legal advice. A code citation states what a published requirement says and where it was adopted. It is not an opinion about your policy, your coverage, or the merits of the claim.

The citation guarantee is specific. It covers a citation that does not exist or is not adopted at the property. Its full terms are in the fee agreement.

Scope of claim types. Property claims where repair scope is governed by written requirements — today, residential and light-commercial roofing. Send anything adjacent and you will get a straight answer about whether it fits before anyone spends time on it.

Do not upload material you have no right to share, or documents belonging to a claim you are not working on.

Do not use the service to fabricate support for scope that is not required or not damaged. Every finding is checked against evidence, so this fails at stage 05 — but it is also grounds for declining further work.

Automated submission is rate-limited. Sending several claims in a short window pauses new submissions from that address for about an hour; email us if a genuine batch needs to go through.